Archive for the ‘tech support’ Category

I [heart] AT&T

Posted in: tech support
17 Jun 2008

They have finally redeemed themselves. I got a call back from a nice man, in the 404 area code, informing me that all was right in my BlackBerry world. I can once again, send and receive pictures. Hallelujah!

I was so fucking thrilled that I almost screamed into the phone. THAT’S how ridiculously long I’ve been without picture messaging. I was, however, so overjoyed that he started laughing and said he wished he were here. I’m guessing he wanted a celebratory hug or something. I would have totally given him one.

Oh happy day!

Peace and multimedia.

I Love Calling Tech Support

09 Jun 2008

So it’s Monday and I’m on the phone with AT&T tech support. Correction: I’m on hold waiting for AT&T tech support. Since my multimedia messaging isn’t working, this is what I have to do today. Joy.

I thought I’d give their online chat support a try but that was completely pointless. She just sent me a link to BlackBerry settings online. Lame.

Now I am on the phone with “Rhonda”, and although she is fabulously nice, she doesn’t seem to have a clue as to what she is dealing with here. Thankfully, Fashion is keeping me from pulling my hair out by Twittering with me while I sit here and hate AT&T.

I’ll update when I have a solution to this issue… Which should take about a week at this rate.

Peace and fuck shit fuck.

EDIT: The person I ended up with at AT&T wasn’t able to fix my problem. So I now have an open “case” and will be getting a call back on the 12th. Now I want that 2 hours of my life back. To see a play-by-play of my super fun experience, check out my Twitter feed.